The amount prepaid at the time of booking is non-refundable even in case of cancellation or modification of the reservation.
The cancellation conditions:
Room reservations cannot be canceled and/or modified for any reason whatsoever. For the avoidance of doubt, there or the rooms, the associated meals and/or other additional extras cannot be canceled, modified or refunded (including any "no-show"). These cancellation fees must compensate the hotel and do not concern any service.
Non-arrival at the hotel (NO SHOW) :
If you do not show up at the hotel on the scheduled arrival date, the entire prepayment is non-refundable.
Modification of the stay :
In case of early departure, you are required to pay the full prepaid amount.
Note: Tourist tax
The total amount of the reservation does not include the tourist tax.
The tourist tax will be paid in Tunisian Dinars by the customer on site at the hotel and will be mentioned in the invoice.
The tax is of the order of 03 Tunisian dinars (about 01 Euro) per night, and per adult "children under 12 are exempt".